|The Universe of Discourse|
12 recent entries
Thu, 27 Feb 2014
I was able to release a pretty nice piece of software today, courtesy
of my employer, ZipRecruiter. If you have a family of web pages, and
whenever you are looking at one you want to know when someone else is
looking at the same page, you can use my package. The package is
A typical use case would be a customer service organization. Say your
users create requests for help, and the the customer service reps have
to answer the requests. There is a web page with a list of all the
unserviced requests, and each one has a link to a page with details
about what is requested and how to contact the person who made the
request. But it might sometimes happes that Fred and Mary
independently decide to service the same request, which is at best a
waste of effort, and at worst confusing for the customer who gets
email from both Fred and Mary and doesn't know how to respond. With
You can similarly trick out the menu page itself, to hide the menu items that someone is already looking out.
I wanted to use someone else's package for this, but I was not able to find one, so I wrote one myself. It was not as hard as I had expected. The system comprises three components:
Often a project seems easy but the more I think about it the harder it seems. This project was the opposite. I thought it sounded hard, and I didn't want to do it. It had been an outstanding request of the CS people for some time, but I guess everyone else thought it sounded hard too, because nobody did anything about it. But the longer I let it percolate around in my head, the simpler it seemed. As I considered it, one difficulty after another evaporated.
Other than the jQuery stuff, which I had never touched before, the hardest part was deciding what to do about the API server. I could easily have written a standalone, special-purpose API server, but I felt like it was the wrong thing, and anyway, I didn't want to administer one. But eventually I remembered that our main web site is driven by Catalyst, which is itself a system for replying to HTTP requests, which already has access to our database, and which already knows which user is making each request.
So it was natural to say that the API was to send HTTP requests to certain URLs on our web site, and easy-peasy to add a couple of handlers to the existing Catalyst application to handle the API requests, query the database, and send the right replies.
I don't know why it took me so long to think of doing the API server with Catalyst. If it had been someone else's suggestion I would probably feel dumb fror not having thought of it myself, because in hindsight it is so obvious. Happily, I did think of it, because it is clearly the right solution for us.
It was not too hard to debug. The three components are largely independent of one another. The draft version of the API server responded to GET requests, which are easier to generate from the browser than the POST requests that it should be getting. Since the responses are in JSON, it was easy to see if the API server was replying correctly.
The package is in ZipRecruiter's GitHub repository, and is available under a very lenient free license. Check it out.
(By the way, I really like working for ZipRecruiter, and we are hiring Perl and Python developers. Please send me email if you want to ask what it is like to work for them.)